Contact Houndrise
Questions about a product or an order? We’re here to help.
Telephone
For the fastest support and a written record of your request, email is preferred. We aim to reply within 1–2 business days, Monday through Friday, excluding holidays.
Order support
Include your order number and the email address used at checkout. For a damaged, defective, incorrect, or missing item, include clear photos or video of the item, packaging, and shipping label.
Location and returns
Houndrise is an online store based in Edmonton, Alberta, Canada. We do not operate a public retail location.
Do not mail a return without authorization or to the address printed on the original parcel. Contact us first; if a return is approved, we will provide the correct return address and instructions.