Shipping policy

Last updated: August 4, 2026

WHERE WE SHIP

Houndrise currently focuses on customers in the United States. We ship only to destinations accepted at checkout. Product availability, shipping methods, rates, and estimates may vary by destination.

PROCESSING AND DELIVERY ESTIMATES

Orders are normally processed within 1–3 business days, excluding weekends and holidays.

For eligible products fulfilled from a United States warehouse, estimated delivery is generally 3–8 business days after shipment. The estimate shown at checkout or in the shipping confirmation takes priority if it differs.

Delivery dates are estimates and are not guaranteed. Carrier disruptions, severe weather, address problems, holidays, security screening, and circumstances outside our reasonable control may cause delays.

If we cannot ship within the promised processing time, we will provide a revised shipment date and give you the choice to consent to the delay or cancel the unshipped order for a full and prompt refund. If we cannot obtain the required consent to the delay, we will cancel the affected unshipped items and issue the applicable refund.

SHIPPING CHARGES

Current Houndrise launch products include free tracked standard shipping to eligible United States addresses. If an order or destination does not qualify, any charge will be displayed at checkout before payment.

Promotions and free-shipping offers apply only when their stated conditions are met.

TRACKING AND SPLIT SHIPMENTS

You will receive a shipping confirmation when tracking information becomes available. Tracking may take 2–5 business days to show its first carrier scan.

Items from the same order may arrive in separate parcels and may have separate tracking numbers. You will not be charged additional shipping because we divide an order into multiple parcels.

ADDRESS ACCURACY AND CHANGES

Customers are responsible for providing a complete and accurate delivery address.

Contact pawhavenonlinestore@gmail.com immediately if an address needs to be corrected. We will try to update it before fulfilment begins, but changes cannot be guaranteed once an order is processing or has shipped.

If a parcel is returned because an address was incorrect or incomplete, or because the parcel was refused or left unclaimed, we may deduct applicable carrier return charges from the refund or require payment of additional shipping charges before resending it, to the extent permitted by law.

INTERNATIONAL ORDERS

If checkout permits delivery outside the United States, the available shipping cost and delivery estimate will be displayed or calculated for that destination.

Import duties, taxes, brokerage charges, and customs fees are not included unless checkout expressly states otherwise. The recipient is responsible for those charges. Customs processing and related delays are outside Houndrise’ control.

DELAYED OR LOST PARCELS

If tracking has not updated for seven business days, or your order has not arrived within its stated delivery window, email pawhavenonlinestore@gmail.com with your order number so we can investigate with the carrier or fulfilment partner.

If a parcel is marked delivered but cannot be found, check the delivery location, household members, neighbours, building staff, and any carrier notices. Contact us within seven days of the delivery scan if the parcel remains missing.

DAMAGED ORDERS

If a parcel or product arrives damaged, keep the item and all packaging. Email us within seven days after delivery with your order number and clear photographs or video of the item, packaging, shipping label, and damage.

We will review the claim and provide the appropriate resolution under our Return and Refund Policy.

CONTACT

Robert Haberstock, operating as Houndrise

Email: pawhavenonlinestore@gmail.com

Telephone: +1 (587) 988-5420

Website: Houndrise.com